When a longtime patient developed worrisome neurological symptoms in March, W. David Freeman, MD, FAAN, a neurointensivist at Mayo Clinic in Jacksonville, FL, interfaced with him via telemedicine. The virtual visit averted a trip to a hospital emergency room teeming with potentially contagious patients during the COVID-19 pandemic.

Dr. Freeman’s patient, who had had a brain aneurysm before age 40 several years ago, had slurred speech and numbness and weakness on one side of his body. To arrange a virtual consultation, Mayo Clinic’s Connected care team guided the patient, a former Florida resident who now lives in another state, in how to access telehealth software on his home computer and connect with Dr. Freeman.

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By Susan Kreimer