Transportation Issues

Non-Emergency Transportation

Non-emergency medical transportation (NEMT) is often considered the most critical link to healthcare access. Not all federal medical programs fund non-emergency transportation. Medicare, for example, funds ambulance trips only.

Medicaid, however, began funding NEMT in the 1970s. Medicaid is a partnership between the federal and state governments. While the federal regulations are part of the Social Security Act, the legislation gives states wide latitude in how they administer this program. Therefore, each state provides Medicaid services and related NEMT differently. A valuable resource is your state’s Medicaid transportation representative who can explain your state’s specific information.

Transportation Resources

The Access Board is an independent Federal agency devoted to accessibility for people with disabilities. Created in 1973 to ensure access to federally funded facilities, the Board is now a leading source of information on accessible design. The Board develops and maintains design criteria for the built environment, transit vehicles, telecommunications equipment, and for electronic and information technology. It also provides technical assistance and training on these requirements and on accessible design and continues to enforce accessibility standards that cover federally funded facilities.

Contact
United States Access Board
1331 F Street, NW, Suite 1000
Washington, DC 20004-1111
Tel: 202-272-0080
Toll-free: 800-872-2253
TTY: 202-272-0082
TTY Toll-free: 800-993-2822
Fax: 202-272-0081
E-mail: info@access-board.gov

Contact List

The Community Transportation Association of America (CTAA) is a trade association of providers of community transportation, including paratransit services for individuals with disabilities. It also assists transportation providers in working with State Medicaid offices and managed care organizations. The website offers current news and information regarding medical transportation issues.

Contact
CTAA

1341 G St, NW
10th Floor

Washington, DC 20005

Toll-free: 800.891.0590

Fax: 202-737-9197

Project ACTION (Accessible Community Transportation in Our Nation) is a resource of Easter Seals in cooperation with the Federal Transit Administration and the US Department of Transportation. Project ACTION has established a database of accessible transportation throughout the nation, which includes urban public transit operators, rural public transit operators, accessible van rental companies, private bus/tour companies with accessible vehicles, accessible taxis, airport transportation, hotel-motel shuttles, and national toll-free numbers for domestic airlines, Greyhound Intercity Services, Amtrak, and accessible car rentals.

Contact
Project Action

1425 K Street, NW, Suite 200

Washington, DC 20005

Tel: 202-347-3066

Toll free: 800-659-6428

Fax: 202-737-7914

TDD: 202-347-7385

The Federal Transit Administration’s (FTA) Office of Civil Rights has a toll-free assistance line for questions about public transportation for persons with disabilities The ADA assistance line is 866-525-5561.

US Department of Transportation (DOT) Disability Hotline (800-778-4838) is the vehicle within the Aviation Consumer Protection Division for airline disability-related problems, including infractions of your rights to travel, where you believe that you have been discriminated against, etc. This is also a hotline for travelers with disabilities and for those with disabilities who are traveling with their guide dogs, hearing dogs, and service dogs.

Assistance Dogs International, Inc. (ADI) is a coalition of nonprofit organizations that train and place Assistance Dogs. The purpose of ADI is to improve the areas of training, placement, and utilization of Assistance Dogs as well as staff and volunteer education.

Contact
Assistance Dogs International

P.O. Box 5174

Santa Rosa, California 95402

E-mail: info@assistancedogsinternational.org

An Aide for the Disabled, a Companion, and Nice and Furry
By Walecia Konrad, The New York Times

No longer just guides to the blind, service dogs are now helping people with many disabilities, but a well-trained dog can be a heavy cost.

Airline Resources

The Transportation Security Agency (TSA) has a guide and hotline to answer any questions that you might have regarding travel and security issues.

Contact
TSA’s Call Center

Tel: 800-778-4838

E-mail: tsa-contactcenter@dhs.gov

Air Charity Network arranges free flights for people who need specialized medical evaluation, diagnosis, or treatment.

Contact
Air Charity Network™

National Headquarters

4620 Haygood Road, Suite 1

Viriginia Beach, Virginia  23455

Tel: 800-549-9980 (General)

Tel: 877-621-7177 (To Request Assistance)

E-mail: execdir@aircharitynetwork.org

Mercy Medical Airlift provides patients access to appropriate programs.

The National Patient Travel Center (NPTC) facilitates patient access to appropriate charitable medical air transportation resources in the US; develops, administers, and consolidates airline patient ticket programs; and operates various Special-Lift and Child-Lift programs on behalf of special disease organizations and/or clinical research centers in the US.

Contact
National Patient Travel Center

4620 Haygood Rd, Ste. 1

Virginia Beach, VA 23455

Tel: 800-296-1217 (To Request Assistance)

Fax: 800-550-1767

E-mail: info@nationalpatienttravelcenter.org

Angel Flight Mid-Atlantic (AFMA) provides medical air transport for patients departing from: District of Columbia, Delaware, Kentucky, Maryland, Michigan, Ohio, Pennsylvania, Virginia and West Virginia.


Contact

AFMA

4620 Haygood Road, Ste. 1

Virginia Beach, VA 23455

Toll-free: 800.296.3797

Local: 757-318-7149

Fax: 757-318-9107

E-mail: info@angel-flight.org

Airlift Hope is a nonprofit organization serving patients in need and their families. They provide air transport to specialized medical facilities for evaluation, diagnosis, treatment and rehabilitation for ambulatory outpatients traveling less than 1000 miles departing from North Carolina or Tennessee.


Contact
Airlift Hope

4620 Haygood Road, Ste. 1

Virginia Beach, VA 23455 

Toll-free: 800-325-8908

Local: 757-318-4319

Fax: 757-318-9107

E-mail: info@airlifthope.org

Air Compassion America is a nomprofit patient advocacy/assistance organization established to help locate and coordinate bed-to-bed air ambulance service.


Contact

4620 Haygood Road, Suite 1

Virginia Beach, VA 23455

Toll-free (Inside the US): 866-270-9198

Fax: 757-318-9107

E-mail: info@aircompassionamerica.org

Guest Housing

The National Association of Hospital Hospitality Houses, Inc. is a nonprofit corporation serving facilities that provide lodging and other supportive services to patients and their families when confronted with medical emergencies. Each facility assures that a homelike environment is provided to persons who must travel to be with a patient or to receive necessary outpatient care.

Contact
NAHHH Inc.

P.O. Box 18087

Asheville, NC 28814-0087

Tel: 828-253-1188

Toll-free: 800-542-9730

Fax: 828-253-8082

E-mail: helpinghomes@nahhh.org